Minimum 2 days booking required for all vehicles. We don't provide cars for 1 day in Goa.
Call to Book Now +919579924789
Minimum 2 days booking required for all vehicles. We don't provide cars for 1 day in Goa.
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Call to Book Now +919579924789

Cancellation and refund

FEE POLICY

  1. The vehicle needs to be returned at the specified Date and Time as mentioned on the website/booking confirmation/invoice copy. A delay of more than 15 minutes without intimating the customer care or Field executive will attract penalty as per vendor T&C.
  2. A Trip extension request is to be made at least 48 hour before the drop-off time. Such requests are to be made to the Customer care, our website or Field executive over the phone. The request will be confirmed or denied as per the availability of vehicles. In case the customer doesn’t drop the vehicle in spite of a denied extension request, penalty charges will be applicable.
  3. The customer is not authorized to lend the vehicle to any person without first informing Fastrental.
  4. In case of damages or scratches, full amount of repair has to be paid by the customer for that part of vehicle as per the cost given by Authorized service center.
  5. In case of damage to the vehicle on rent due to accident/mishandling/carelessness, appropriate charges will be calculated by the vendor and the customer is liable to pay the same to the vendor along with the daily tariff until the vehicle is ready for renting again.
  6. In case of theft, the customer is liable to pay, in full, the market rate of the vehicle.
  7. In case of engine fault or failure, the customer needs to contact the vendor or Field Executive before getting any repairs done. The original printed invoice is mandatory to claim reimbursement for the same.

GENERAL TERMS AND CONDITIONS

  1. The Driver needs to be 21 years of age or older to rent a vehicle and should have a minimum driving experience of 2 years. If the rider is under the stipulated age, his or her order will be cancelled without any refund.
  2. The documents mentioned below need to be verified, in original, for each rider.
    1. Document 1 – Driving License
    2. Document 2 – Passport, Election Card, Aadhaar Card. (Any one of the above).
  3. Vehicle bookings are subject to availability. Fastrental reserves the right to cancel any booking if deemed necessary.
  4. Driver should respect and follow Traffic rules and regulations. All Challans issued due to rider negligence need to be paid in full to the penalizing authority.
  5. Driving under the influence of Alcohol/Drugs is strictly prohibited. Fastrental will not be responsible to compensate for any mishaps and their consequences in such cases. The customer will be liable to pay for all damages to the vendor for the same. If any damage done to the vehicle accidentally by customer then all damage will be paid by the customer without claiming any insurance.
  6. Customer has to drop the vehicle at the same location as per given in their booking confirmation. No requests will be accommodated for a change in the drop location.
  7. In case a customer feels that they will be late for the drop, they should call the field executive or customer care and ask for a trip extension. Extensions are subject to availability.
  8. The Pick-up date, time and location cannot be changed once a booking is confirmed.
  9. The Drop-off date, time and location cannot be changed once a booking is confirmed.

TRIP EXTENSION

  1. Trip extension requests are to be made at least 48 hour before the drop off time. Such requests are to be made to customer care/ Field executive over the phone. As per the booking schedule, they may confirm or deny the request depending on the vehicle availability. Trips can also be extended through our whatsapp channel.
  2. Charges for Trip extension: The standard rates will be applicable for extensions.

BOOKING CANCELLATION

  1. 0-48 Hours before start of the trip – The entire amount paid by the customer will be charged as cancellation fee. There will be NO REFUND made for such cancellations.
  2. More than 48 hours before start of the trip – 30% of the total rental amount will be reduced as cancellation fee and the remaining 70% of the amount will be refunded. The refunded amount will reflect in the customer’s bank account within 7-10 business days.
  3. If any booking is cancelled by Fastrental due to non availability, a full refund will be initiated. The refunded amount will reflect in the customer’s bank account within 7-10 business days.
  4. No refund of initial booking amount for cancellation of bookings post advance payment.
  5. Fastrental has complete authority to cancel the booking without prior notice.
  6. No refund/reimbursement/cancellations claim will be considered after 24 hours of the completion of the booking period.